Wednesday, June 3, 2009

How to ignore "Out of Office" Reply's for WorkFlow (PO) approvals

The solution I have uses is in Oracle® Workow Administrator’s Guide Release 2.6.4 Part No. B15852-05 page under Notification Mailer

Configuration Wizard, page 7-24. Specifically: Send Warning for Unsolicited E-mail - Select this parameter to allow the notification

mailer to send back a warning message the first time it receives an unsolicited e-mail message from a particular e-mail address. Deselect this parameter to prevent the notification mailer from sending warning messages. (page 7 - 39)

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The workflow mailer has a tag file (in Unix it is called wfmail.tag) which is used to deal with replies, it is all documented in note 104198.1

The tag file specifies what to do with messages with particular subjects, a typical example of the contents being:

ERROR "Host unknown"

UNAVAIL "Auto-Reply: "

UNAVAIL "Auto-reply: "

UNAVAIL "Out of Office AutoReply"

The UNAVAIL stops out of office replies from upsetting workflow and doesn't trigger a warning for unsolicited email being sent back in reply.

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One more comment to close this up. I reviewed our java-based workflow notification mailer set in Oracle Applcations Manager and "Out of Office AutoReply" is set to "Ignore".

Mohammed Riyaz Ahmed Khan

“The PATHAN Boy”

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